Refund & Cancellation Policy
Wiserfolio sells AI-generated portfolio analysis reports. Your first report is free, and additional reports are a one-time payment of ₹299 each. This policy explains when we refund and when we don't, and why.
Try before you pay
Every user gets a free report first, and anyone can view a full sample report before paying. This matters: you can see exactly what a Wiserfolio analysis looks like — the depth, the format, the kind of insights — before you spend a rupee. We want you to know precisely what you're buying.
When we WILL refund you
We give a full refund if the product failed to deliver what you paid for. Specifically:
- Your paid report failed to generate due to a technical error on our side, and you did not receive a usable report.
- You were charged but no report was produced — for example, a payment went through but the analysis never ran.
- You were charged more than once for the same single report by mistake (duplicate charge).
In these cases, email us and we'll refund the full ₹299 to your original payment method, no questions asked.
When we will NOT refund you
We do not offer refunds for dissatisfaction with a report that was successfully generated. This includes:
- You read the report and didn't agree with or like the analysis.
- You expected different insights, conclusions, or recommendations.
- You changed your mind after receiving the report.
Why? Two honest reasons. First, generating each report has a real cost to us — the AI analysis is computed and paid for the moment you click analyze, and that cost can't be recovered. Second, and more importantly, you can preview a free report and a full sample before paying, so you already know what you're getting. A paid report that generates correctly has delivered the service you bought, even if you'd hoped for a different conclusion about your portfolio.
How to request a refund
Email contact@wiserfolio.com with:
- The email address on your Wiserfolio account.
- The approximate date and time of your payment.
- A short description of what went wrong (e.g. "paid but no report generated").
We review every request personally. Eligible refunds are processed back to your original payment method, typically within 5–7 business days once approved (the exact timing depends on your bank or card provider).
Cancellations
Wiserfolio reports are one-time purchases, not a recurring subscription, so there is nothing to cancel. You are only ever charged when you choose to pay for a report. If we introduce a subscription plan in future, its cancellation terms will be stated clearly at signup.
Questions
If anything here is unclear, or you're not sure whether your situation qualifies, just email contact@wiserfolio.com and ask. We'd rather talk it through than leave you guessing.
This policy is provided in good faith and does not affect any rights you have under applicable consumer-protection law.